Privacy Policy

(I know it’s a bit formal, but it is important that you know I’ve got all the legal bits covered too!)

Welcome to Charlotte Raymond Cake Design. I am Charlotte Raymond, a sole trader supplying cakes and baked goods. I am committed to respecting your privacy and safeguarding your personal information in accordance with this Privacy Policy and in compliance with the data protection act and general data protection regulations.

This policy governs your access to and use of charlotteraymond.co.uk, including any content, functionality, and services offered on or through the website, as well as any correspondence and communications we may have.

This policy may be updated in the future, the website will always display the current version of the privacy policy.

1. Information I Collect About You and How I Collect It

I collect your data under the legitimate interest of providing you with a cake or other goods, providing you a quotation, or responding to any questions you may have related to my services.

Information is collected when:

a. You or your representatives send emails, message or call me. This typically includes details such as names, event dates, number of guests, venues, and other necessary details of your event and requirements.

b. Automatically, as you navigate through my website. Anonymised information such as usage details and IP addresses are gathered, along with cookies and other tracking technologies, primarily for improving website usability and remarketing purposes.

2. Cookies

Cookies, sadly not the edible variety, are employed on my website to enhance the user experience, manage content, analyse traffic, and facilitate remarketing to visitors. For guidance on disabling cookies, you may visit the Information Commissioners Office (ICO) website here: ICO

By continuing to browse, you accept the use of cookies. Should cookies not be to your taste, feel free to contact us via email at [email protected] or by phone on 07852 250022 and I can assist ‘offline’.

3. Use and Storage of Data

Personal Data

Data held primarily consists of email correspondences and transactional details. Information such as details about your event and requirements are securely stored, usually in my email and in some cases in paper based notes. I do not maintain a customer database or ‘CRM’.

Quickbooks is utilised for accounting purposes, and your details may be held as a payee in my online banking for necessary transactions like returning deposits. Bank account details shared via email or message will be deleted within 48 hours post-utilisation.

For HMRC compliance, specific transaction details must be retained for up to 7 years. This adherence to regulations is crucial even if a data deletion request is made.

Website Usage Data & Remarketing

My website stores data of your visit to Google Analytics 4 and Meta advertising platforms. This generally pertains to website visit details, aiding in website improvement.

For opting out of tracking and remarketing, various tools and settings across platforms such as Google and Meta (Facebook/Instagram) are available, as detailed in respective platform guidelines.

4. Sharing of Your Information

Your personal data may be shared with third parties to support the delivery of your order (for example co-ordination with venues or florists) or if we were ever required by law.

I kindly request that if you have images of my product that you share these with me to celebrate your event and to assist with my marketing. If you object to your images being shared please contact [email protected] and we will not use your imagery.

5. Third-Party Links

Links to third-party sites may be included for reference or assistance. However, interacting with these links is at your discretion and risk.

6. Legal Compliance

Operating in Britain, I adhere to the Data Protection Act & General Data Protection Regulation (GDPR) 2018, following the laws of England & Wales.

7. Data Subject Rights

You can request access to your held data by emailing [email protected] with ‘Subject Access Request’ as the subject.

8. Contact Information

For inquiries or support, contact Charlotte at [email protected].

9. Consent

Use of my website signifies your consent to this Privacy Policy and its terms.